Administration troubleshooting

Docker Toolbox on Windows: `New state of 'nil' is invalid`

If you are using Docker Toolbox on Windows to run Sourcegraph, you may see an error in the frontend log output:

frontend |
     frontend |
     frontend |
     frontend |     New state of 'nil' is invalid.

After this error, no more frontend log output is printed.

This problem is caused by docker/toolbox#695 in Docker Toolbox on Windows. To work around it, set the environment variable LOGO=false, as in:

docker container run -e LOGO=false ... sourcegraph/server

See sourcegraph/sourcegraph#398 for more information.

Submitting a metrics dump

If you encounter performance or instability issues with Sourcegraph, we may ask you to submit a metrics dump to us. This allows us to inspect the performance and health of various parts of your Sourcegraph instance in the past and can often be the most effective way for us to identify the cause of your issue.

The metrics dump includes non-sensitive aggregate statistics of Sourcegraph like CPU & memory usage, number of successful and error requests between Sourcegraph services, and more. It does NOT contain sensitive information like code, repository names, user names, etc.

Single-container `sourcegraph/server` deployments

To create a metrics dump from a single-container sourcegraph/server deployment, follow these steps:

Open a shell to the running container:
1. Run docker ps to get the name of the Sourcegraph server container.
2. Run docker exec -it <container name> /bin/bash to open a bash shell.
Inside the container bash shell trigger the creation of a Prometheus snapshot:

wget --post-data "" http://localhost:9090/api/v1/admin/tsdb/snapshot

Tar up the created snapshot

cd ~/.sourcegraph/data/prometheus/snapshots && tar -czvf /tmp/sourcegraph-metrics-dump.tgz <snapshot-name>

If needed, you can download the metrics dump to your local machine (current directory) using scp:

scp -r username@hostname:/tmp/sourcegraph-metrics-dump.tgz .

Please then upload the sourcegraph-metrics-dump.tgz for Sourcegraph support to access it. If desired, we can send you a shared private Google Drive folder for the upload as it can sometimes be a few gigabytes.

Kubernetes deployments

If you're using the Kubernetes cluster deployment option,you can create a metrics dump as follows:

Open a shell to the running container
1. Run kubectl get pods to get the name of the Prometheus pod.
2. Run kubectl exec -it <pod-name> -- /bin/bash.
Inside the container bash shell trigger the creation of a Prometheus snapshot:

wget --post-data "" http://localhost:9090/api/v1/admin/tsdb/snapshot

Tar up the created snapshot

cd /prometheus/snapshots && tar -czvf /tmp/sourcegraph-metrics-dump.tgz <snapshot-name>

Switch back to local shell and copy the metrics dump file over:

kubectl cp <podname>:/tmp/sourcegraph-metrics-dump.tgz /tmp/sourcegraph-metrics-dump.tgz

Again please then upload the sourcegraph-metrics-dump.tgz for Sourcegraph support to access it.

Generating pprof profiles

Please follow these instructions to generate pprof profiles.

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